Privacy Policy

This Privacy Policy explains how Gransino Casino may collect, use, store and protect information relating to players who access or use our website and services. We aim to handle personal information responsibly, transparently and only for appropriate purposes. By using the website, you acknowledge that information may be processed as described below. This policy should be read together with the website’s Terms and Conditions and any other notices displayed when information is collected.

Discover New Games

Wild Respin

amatic

Mega Money Machine

yggdrasil

Tombstone Slaughter: El Gordo’s Revenge

nolimit

Carnaval Forever

bsg

Jack win

fbastards

Holy Hand Grenade

printstudios

Information we may collect

To provide an online casino service, we may handle different categories of information about players. The information collected depends on how you use the website, whether you create an account, and which services or payment methods you access. We seek to collect information that is relevant to operating the service and meeting our legal and security responsibilities.

Article contents

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also keep information you provide when contacting customer support, making a request, reporting a problem or giving feedback.

Identity and verification information

Online gambling services may need to verify a player’s identity, age, location or eligibility. For this purpose, we may handle identification documents, proof of address, photographs or other information requested during account checks. We may also record the outcome of verification reviews and information relevant to security, fraud prevention, responsible gambling and compliance checks.

Payment and transaction information

We may process information about deposits, withdrawals, wagers, account balances, bonuses where applicable, payment attempts and other account transactions. Payment information may be processed by payment service providers. Depending on the payment method, we may receive relevant transaction details, but we do not necessarily receive or store complete payment credentials.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, general location information, pages viewed, access times, referring website and information about how you interact with the service. This information may be linked with account activity where needed for security, service operation or analysis.

Information from other sources

We may receive information from service providers, payment partners, identity verification services, fraud prevention providers or publicly available sources. We use such information only where it is relevant to providing the service, protecting accounts, meeting legal obligations or supporting responsible and secure gambling.

How we use information

Personal information may be used for the purposes reasonably expected when using an online casino website. We take steps to avoid using information in ways that are unrelated to the reason it was collected, unless another lawful or appropriate purpose applies.

Create, maintain and administer player accounts.
Process deposits, withdrawals and other account transactions.
Provide casino games, website features, account services and customer support.
Verify identity, age, location and account information.
Detect, investigate and prevent fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious activity.
Protect the website, players, payment processes and business systems from security threats.
Meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
Monitor activity and enforce the website’s Terms and Conditions and other applicable rules.
Investigate complaints, resolve disputes and respond to enquiries or data requests.
Improve website performance, usability, games, services and communications.
Send service messages, account notices, security alerts and other information necessary to administer your account.
Send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where marketing communications are sent, you can choose to stop receiving them. Stopping marketing messages does not prevent us from sending important service, security, account or transaction-related communications.

Lawful handling and consent

Information may be handled because it is needed to provide a service you have requested, to comply with legal obligations, to protect legitimate operational and security interests, or because you have given consent. Where consent is used, you may withdraw it. Withdrawal does not necessarily affect processing that took place before consent was withdrawn, or processing that can continue on another lawful basis.

Sharing information

Information may be shared with carefully selected providers that help operate the website. These may include payment providers, identity and age verification services, fraud and security providers, technology and hosting providers, customer support tools, professional advisers and other service partners. Information may also be disclosed where necessary to comply with a lawful request, protect rights and safety, investigate suspected wrongdoing or support a transaction involving the service.

Service providers are expected to handle information appropriately and only for authorised purposes. Some providers may process information in another country. Where this occurs, reasonable steps should be taken to protect the information and support appropriate privacy safeguards.

Cookies, storage and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that help a website remember settings, maintain sessions, measure performance and understand how visitors use its pages. Some cookies may be necessary for account access, security and core website functions. Other cookies may support analytics, preferences or relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and you may need to enter information again during a visit. Browser controls may not remove information already held for other purposes, such as account administration or legal records.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, secure communication methods, monitoring, authentication processes and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep account credentials confidential.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements.

Children and age restrictions

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from children or people who are not eligible to gamble. If you believe a child has provided personal information, contact us so the matter can be reviewed and appropriate steps can be taken.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, record-keeping requirements or the rights of other people.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your data where there is no continuing legal or operational reason to retain it.
Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be changed.
Information about processing: ask general questions about how information is collected, used, shared and retained.

To exercise these rights or make a privacy or data request, email support@gransinocasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to confirm your identity before responding. This is a security measure intended to prevent information being disclosed to the wrong person.

We will review requests and respond within a reasonable timeframe. In some cases, we may need to explain why a request cannot be completed in full, for example where records must be retained for legal obligations, where deletion would affect fraud or security controls, or where responding could disclose another person’s information.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, together with a revised effective date where appropriate. Players should review this page periodically. Continuing to use the website after an update may indicate acceptance of the revised policy, where permitted.

If you have questions about this Privacy Policy or how your information is handled, please contact support@gransinocasino.top.